Customer Service

 

*An Update from momAgenda*

On behalf of everyone at momAgenda, our hearts go out to all those impacted by COVID-19. At this point in time our main priority is the safety of our community – including staff and customers. Please find updates below.

This situation is changing rapidly and we’re taking this day-by-day. We want to provide you with a few important notes:

  • We’ll continue to ship as many orders as we can on the same day, but lead times may take slightly longer due to reduced staffing in our warehouse as per CDC guidelines. We promise to ship your order as quickly as we can, within 2 business days of the order being placed.
  • Carrier shipping speed is slightly slower at this time, though not significantly.
  • Expedited delivery service is no longer guaranteed by carriers, so if you order next day air, your package is no longer guaranteed to arrive the next day.
  • Our warehouse staff are taking extra precautions when handling our products, wearing masks and gloves and standing at least 6 feet apart.

If you have any questions at all, please email customers@momagenda.com. We are working hard to respond to every inquiry and get you the most up-to-date information.

We want to thank you for your continued support. We are grateful more than ever for our community: our customers, suppliers, and the entire momAgenda team.

Finally, it is our hope that our products will help provide peace and inspiration during this time. We will continue to post on our social channels and we hope to connect with you there and share our love of organizing together.

Thank you for your loyalty,

Nina, Maureen, and the entire momAgenda team

***

Thank you for visiting momAgenda. Please send all customer service inquiries to customers@momagenda.com. Or, you can call us at 877-547-6544. We will make every effort to respond to all inquiries within 24 hours or by the end of the next business day. Our normal business hours are Monday-Friday, 9:00 am – 5:00 pm. Below is some general information about our company policies. You may find more answers on our Frequently Asked Questions page.

Shipping
We ship most orders via ground, which usually takes 3-7 business days, depending on your address. We also offer the option of expedited shipping. Our delivery terms are F.O.B. from the place of shipment. This means that we guarantee that your package will be shipped from our Virginia warehouse via the method you request. However, once your package leaves our warehouse, we are not responsible for the package.

Orders received by 3:00 PM EST will be shipped the same day. Orders received after 3:00 PM EST will be shipped on the next business day. Customers will be notified of their order status and tracking number via email. Please note that deliveries are made Monday through Friday only; there are no deliveries on Saturdays.

Ground shipping rates within the continental United States are as follows: For orders under $15.90, flat rate for shipping is $4.95. For orders over $15.90, flat rate for shipping is $7.50.

We offer free shipping on orders over $50.*

*Please note that our free shipping offer applies to orders shipped within the continental United States.

Attention: Some items may be shipped ahead of others to ensure the fastest delivery to our customers at no extra charge. If this is the case, your shipping invoice will inform you of your order’s status.

For any changes to your order or issues or questions about your order (before or after you have placed it), please email us at orders@momagenda.com so we can respond to you as soon as possible. Or call our customer service line at 877-547-6544.

Order Tracking
To check your order status, click here, and login to your account to view your order history.

Returns
We are confident that you will be happy with our products and stand behind each item. However, if you are not satisfied with a product for any reason, please contact us within 14 days of receiving your order to initiate an exchange or store credit. Personalized products cannot be returned based on customer input errors (e.g., typos).

In the case of a momAgenda error or damaged merchandise, please accept our sincere apology and be assured that we will remedy the error as quickly as possible. Once notified of our error, we will offer you a full refund, store credit or exchange. If you select a full refund, we will ask that you please return the order in its original form and packaging. We reserve the right to reject any returns and exchanges that do not meet these conditions.

Please note that personalized items and gift cards are not eligible for exchanges or credits unless they are damaged. Items bought as part of a gift set cannot be returned individually. Gift sets can only be returned for an exchange or a credit if they are completely intact and unopened.

Please send all returns to: momAgenda, attn: Returns,
MSS
110 Vista Centre Drive
Forest, VA 24551
Tel 1-877-547-6544

Our Colors
We have tried our best to accurately display the colors of our products on our site. Actual colors that you see will depend on your monitor. We cannot guarantee that your monitor’s display will accurately reflect the colors of our products.

Contact momAgenda
We love hearing from you!

If you have questions or comments, please send us an e-mail at customers@momagenda.com.